Location of the on-star/telephone unit needed

Tiny
ROYGOSSETT
  • MEMBER
  • 2007 BUICK LUCERNE
  • 50,000 MILES
My on-star and telephone will not come on when either button is depressed. Can you advise me on the location of the on-star/telephone unit?
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Sunday, July 17th, 2016 AT 5:07 PM

3 Replies

Tiny
SATURNTECH9
  • MEMBER
Is the On-star light by the button red green or inoperable? That is the first thing I need to know? That way I can try to help you possibly free it from being logic locked.
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Sunday, July 17th, 2016 AT 8:20 PM
Tiny
ROYGOSSETT
  • MEMBER
The light is red.
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Monday, July 18th, 2016 AT 8:32 AM
Tiny
SATURNTECH9
  • MEMBER
I'd the light is red then there is a fault in the onstar system. If there was no light there might have been a logic lock situation. So you will Joe to get the onstar module scan for codes that will take a professional scan tool none of the diyer scan tools will do that. It night also take a professional scan tool to help diagnosis the problem. If you get the code Wright it down the exact. Code number not code descriptions and let me know what they are.
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Monday, July 18th, 2016 AT 12:38 PM

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