Not sure if being ripped off

PAULA FAUTH

MEMBER
2011 DODGE RAM
200 MILES

Took my truck in because it would not start. They were to put the diagnostics on. They then said it was my battery and that it needs a tune up. When I went to pick it up they then said that five of my eight spark plug coils broke when they were taking them out. They were to fix it. The next day I went to start it and it would not start. This is after they supposedly fixed it. They now have it again and are now saying its my fuel pump. Was there any reason they needed to touch the spark plug coils?

5 Replies

WRENCHTECH

EXPERT

I believe they were referring to "ignition" coils. They would have had to remove these to replace the plugs. They are plastic on top with a rubber boot stuck to the plug. If they had not been removed in a long time they may have been stuck to the plug, but a little care usually gets them out with no damage.

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Saturday, November 26th, 2016 AT 8:56 AM

PAULA FAUTH

MEMBER

But is taking them out part of a normal tune up?

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Saturday, November 26th, 2016 AT 9:44 AM

WRENCHTECH

EXPERT

Yes, it is. As I stated, they have to be removed to access the spark plugs.

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Saturday, November 26th, 2016 AT 10:06 AM

PAULA FAUTH

MEMBER

Thanks.

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Saturday, November 26th, 2016 AT 10:13 AM

KEN

ADMIN

I know it's tough to take but sometime repairs are back to back or the problem wasn't acting up when it was first at the shop.

Let us know if you have any other problems, we are here to help.

Best, Ken