THIS WAS MY STORY. Anyone else having problems with Lexus quality Service at the Service Dept? I have found out that they are not keeping up with fluids, brakes or tires.I am upset!
I leased an '07 ES350 June 06 and just like another posting. Yestrdy (MAy 4,2009) I started hearing metal grinding so I immediately took it over to Lexus! Now, I am told I need new rear brakes for $400. I have only used this Lexus dealer for srvc. Except 1 oilc chng. & Have never been warned about my brakes appearing to be wearing down or any other POTENTIAL problem. I do not abuse my brakes and only have 36,000 miles on this car, does anybody else find this to be a tad premature for brand new brakes? My other problem is that I had to go to a Quick lube for my last oil change and they showed me that my power steering fluid was "Burnished" and almost empty. I went ahead and replaced it and watched as they replaced it with a clear fluid not a BLACK fluid that was in there. I asked the service dept lady I deal with @ Lexus Y the mechanics didn't keep up w/ that? She said "You were ripped off!" "Whoever did /said that doesn't know how we do it here at Lexus!" I didn't argue I only listened I wanted to see just how far she could shove her foot down her throat.I know what I think, but what do you guys think? I'd appreciate any advice here! Thank you in advance to anyone who responds to my question.
have the same problem?
Tuesday, May 5th, 2009 AT 5:23 PM