2002 Isuzu Axiom Car Frame Repair

Tiny
STAN.SMITH
  • MEMBER
  • 2002 ISUZU AXIOM
  • 6 CYL
  • AWD
  • AUTOMATIC
  • 130,000 MILES
Hi, I am glad I found you. I received some disturbing news yesterday about My Axiom, which I have taken very good care. We were experiencing some minor sounds and the car didn't seem to be tracking as well as it should. We took it to a local repair shop and found out that the frame "Is completly rotted." We discussed repairs but soon learned that option would cost close to $10,000, because they would have to replace the frame. I am in my mid 50's and I have never experienced a problem like this. It seems inconceiveable that manufacture's would make cars (these days) that only lasted 8 years! So, I am totally confused about what to do. Are there other options to replacing the whole car frame? Because the car didn't even make it 8 years, can I expect to get any where with Isuzu? Can I have the insurance company come out and "total" the car so that I can recoup some of the more recent maintenance I had done to make sure the car got to 200,000 miles?

Yikees!

Stan
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Wednesday, May 27th, 2009 AT 8:16 PM

7 Replies

Tiny
MMPRINCE4000
  • EXPERT
It would be highly unusual for a frame to rust so quickly.

I would first get a second opinion.

If it is rusted, it is most likely a manufacturing defect, where the anti-rust dipping of frame was missed or solution was incorrect, and probably affected more than one car.

Try Isuzu first, see what they say, but it would be hard to defend an '02 with a rusted frame.

If car is unsafe to drive, insurance should total it, but they may also help with the effort to make Isuzu responsible.
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Thursday, May 28th, 2009 AT 6:48 AM
Tiny
HOWARDRU
  • MEMBER
Hi,
Just pickedup my wife after she said the car was grinding. 02 Axiom. 85K miles. We live in central MA.

What I found was that the the rear stabilizer bar/control (I don't know the parts) attached to the driver-side rear wheel had completely rusted off the frame. The frame is completely rested where these pieces connect.

I cannot believe this happened to an 02. What did your local Isuzu dealer say? My car is being dropped off at the dealer and I am expecting a big shock.
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Sunday, June 21st, 2009 AT 4:06 PM
Tiny
MMPRINCE4000
  • EXPERT
You should contact Isuzu directly and complain, this would be a manufacturing problem, and Isuzu should be aware of it.
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Monday, June 22nd, 2009 AT 8:32 AM
Tiny
HOWARDRU4U
  • MEMBER
[quote="howardru"]

Update.
Car towed to Isuzu dealer and they said the car was not repairable. The entire frame would have to be replaced and it's not worth it (no kidding).

Dealer said that he has seen this problem on the Rodeo (same frame as Axiom) and he does recall that a customer was able to settle with Isuzu some $ amount but that car was still in the rust warranty period. He told me to call Isuzu and complain.

Called Isuzu North America and filed a complaint. Guy said "ok but Isuzu is not doing anything at this time". Case closed. No repeat business for them anyways.

Did research the same night this happened and found that the National Highway Traffic Safety Administration had just opened a case last week (June 16, 2009) into this exact same problem of rusted trailing arm/traction arm! Research NHTSA Action Number: PE09030

Go look it up under defects.
http://www-odi.nhtsa.dot.gov/
I added my name to the list and filed a report also.

Good news is that looks like Insurance is going to total the car and hopefully I'll get $6K to $8K for the car since it's in mint condition otherwise.

Here's a pretty photo to enjoy of the mess.


http://www.2carpros.com/forum/automotive_pictures/375533_Isuzu_Rust0001_1.jpg



http://www.2carpros.com/forum/automotive_pictures/375533_Isuzu_Rust0007_1.jpg



http://www.2carpros.com/forum/automotive_pictures/375533_Isuzu_Rust0004_1.jpg

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Monday, June 29th, 2009 AT 9:35 AM
Tiny
MMPRINCE4000
  • EXPERT
Hire a lawyer, Isuzu will probably hope it goes away, and whenever one is brought in for service, they are probably spraying a rust preventative on it.
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Tuesday, June 30th, 2009 AT 7:56 AM
Tiny
HOWARDRU4U
  • MEMBER
ATTENTION ALL ISUZU AXIOM, ISUZU RODEO AND HONDA PASSPORT OWNERS, THERE IS NOW AN FEDERAL INVESTIGATION OPEN INTO OUR PROBLEM.

If you have not received this e-mail from Mr. Rinehardt, then copy this letter, answer the questions and send photos and mail it to him. I am doing certified mail to ensure receipt of this. If you go further into the carcomplaints site, you will see the letter actually mailed to Isuzu and Honda.
They are investigating with a possible recall for this vehicles.

Dear Mr. L,

My name is Derek Rinehardt. I am a federal investigator with the Department of Transportation in Washington, D.C. We are conducting a
formal investigation of 1998 through 2002 model year Isuzu Rodeo / Axiom, Honda Passport vehicles for a potential safety related defect involving the
rear suspension lower link components separating from the frame due to corrosion.

Thank you for filing a complaint with us in April. It is helpful to our investigation. As we gather more details it is sometimes necessary to contact the complainants for additional information.

Your complaint suggests that your vehicle may have experienced the condition we are investigating. If you wouldn't mind, please answer the questions below (even if you no longer the vehicle) to supplement the information you have already provided us. The questions may seem trivial
and some may be redundant to your complaint but are very important to us.

1. If you did not provide the VIN of your vehicle with your
complaint please do so.

2. Are you the original owner?

A) When was the vehicle purchased?

B) Has the vehicle been primarily driven in you current state of
residence?

3. What was the date of the incident?

4. Were you the driver of the vehicle when the incident occurred?

A) Were there other passengers in the vehicle at the time of the
incident?

5. Please describe in detail the specific occurrence when you
became aware that the lower link failed in your vehicle.

6. Please also answer the following to supplement the prior
information you have provided.

A) Approximately what time did the incident occur?

B) What were the weather conditions at the time of the incident?

C) Warning Signs:

i) Were there any warning signs alerting you to an impending issue
with your vehicle?

Ii) If there were warning signs please describe the warning signs.
(i.E. Noise, etc.)

iii) How long prior to the failure did you notice the warning signs?

D) Which component failed (right or left)?

E) How many miles were on your vehicle at the time of the failure?

F) How fast were you traveling when the failure occurred?

G) What type of road were you traveling on (i.E. Two lane road,
highway, residential street, etc)?

I) If you recall the exact location please provide that information
(for example the intersection of ABC Street and XYZ lane)

h) What were the traffic conditions? (Light, moderate, heavy)

i) Were you able to maneuver the vehicle to the side of the road?

I) Was your vehicle stranded in a lane of traffic?

J) If the vehicle was left inoperable did the vehicle require
towing?

I) How long did it take for a tow truck to arrive? Where was the
vehicle towed?

K) At the time of the incident were you using your vehicle to tow a
boat, trailer, etc?

7. Has the issue been corrected on your vehicle? If so how was it
corrected?

8. Did you report the issue to Isuzu / Honda? If so what did Isuzu
/ Honda say in their response to you?

Also, please feel free to add any additional relevant information
(including pictures). Thank you again for filing your complaint and
contributing to our investigation.

Best Regards,

Derek L. Rinehardt
Safety Defects Engineer / Federal Investigator
U.S Department of Transportation
National Highway Traffic Safety Administration
Office of Defects Investigation, Vehicle Controls Division
1200 New Jersey Ave, SE
W48-219, NVS-213
Washington, DC 20590
Office: (202) 366-3642, (877) 536-8368 x63642
Fax: (202) 366-1767
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Tuesday, July 28th, 2009 AT 6:16 AM
Tiny
MMPRINCE4000
  • EXPERT
Glad to hear you are getting some action, but if this turns into a class action suit, it may take years, unless Isuzu ponies up and takes responisibility.

Also look at warranty, see if it mentions rust warranty.

Good luck to all.
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Wednesday, July 29th, 2009 AT 8:06 AM

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