Instrument cluster not working

The dealer still thinks it’s the instrument cluster but, I sent it out to have checked and they said nothing is wrong with it. I don’t think they believe me. I told the dealer to order the part and we’ll see if it works. The dealer said I’m not responsible for the part or labor if it doesn’t work but, they want to charge for another diagnostic test. I told them that’s crap considering the code that was given didn’t fix the problem from the first diagnostic test. I’ll let you know the outcome.

Thanks,
Angel

Roy,

Not that I’m aware of. I’ll definitely mention that if the cluster doesn’t work. The dealer has ordered the part and we’ll see if they are correct or not. If they aren’t they want to charge me for another diagnostic test. I was told by the dealer the code B101E is a general code for them to start with. If it isn’t correct, they’ll need to go further and do more testing for more money. My issue is why don’t they trouble shoot. I had the cluster tested and they said nothing was wrong with it. If it’s the BCM, I can take that out and have it tested. I’m shocked that a dealer doesn’t do these things. Not only does it narrow it down and pinpoint the issue, it’s less time and money for the owner. Dealers scan check all kinds of things and separate if need be with the scan tool and the computers will tell you what’s wrong. I’ll definitely keep you posted on the outcome.

Thanks,
Angel

Roy,

That’s what I wanted to avoid. Are codes general or do they point right to the issue? Should they have looked further? Should they be charging for another diagnostic test if the first code was wrong and didn’t fix the issue?

Thanks,
Angel