Thank you for your prompt reply. I will take your advice and ask the mechanic to write his reasoning as to why the insurance company should pay for the other strut and tire.
I was wondering if you wouldn't mind replying with just the reasoning, so I can include your response with my appeal letter?
You stated struts should be replaced in pairs, but maybe could you elaborate as to why? Also, the mechanic told me the front tires should be replaced together. Again, why is this safer?
I'd really appreciate your help. I'm frustrated w/the insurance company as there is no question that their insured is at fault (hit and run to my parked car) and was caught, arrested and admitted guilt. They aren't disputing fault, just don't want me to have a car that's in the condition it was before this guy hit it.
FYI, they promptly paid for what they deemed necessary. I paid the difference.
I will respond in a new post. Please keep in mind, even though we are on your side, we have to remain impartial. I will word my responce as a shop owner on your behalf.
Saturday, March 7th, 2009 AT 3:44 PM