I asked a question about my Honda Accord 1989 brake system problem and nicely had your answer that ask the shop come to my place fix the problem or tow my car to the garage because they did a terrible job.
This is what really happened.
The next Monday morning my wife called the shop telling them the terrible job they did. They asked my wife driving to the shop. And my wife did so! Because I was working a few hundreds meters away and couldnot stop my wife, I picked up the phone calling the shop asking why they asked my wife drove the car to the shop. If I was angry with their terrible job then when I called them I was pretty mad and yelling to the receptionist on the phone. I told him that if there was an accident involved during my wife's trip to the shop, the shop should be responsible for it. But he said that not him but my wife was responsible for it.
Luckily my wife drove with caution and reached the shop safely. The receptionist told my wife he was not happy because I was yelling at him, and that they were pretty busy and told my wife that when they had time they would look at the problem. Then my employer ( certainly a locally people) with me drove to the garage and he gave the receptionist a good talk and the receptionist agreed to fix it as soon as possible. After my employer left, the receptionist threatened me that if his men checked the car and it's not their fault he would push the car on the street.
And even a layman like me know that it's their fault and that was what his mechanic found and told me. With only less than 10 Km driving the brake oil was already half disappeared!
After that the receptionist didn't charge me for this fix but didn't give me an applogy for their terrible job because I was yelling at hime through the phone.
My employer told me that I could complain to the Better Business Bureau but my colleague said I should sue them to the court. It could be a crime if an accident involved. But I am very upset about the receptionist asking my wife driving to the shop without a good brake and his attittude toward the safety on the road while he runs a garage! Sooner or later they will cause one of their clients an accident.
What is your opinion about this story and what is your suggestion I should do with this garage?
Thank you very much!
Friday, July 4th, 2008 AT 6:05 PM