Had new engine installed, now problems

Tiny
KRIS71
  • MEMBER
  • 2017 FORD FOCUS
  • AUTOMATIC
  • 97,000 MILES
In May I took car into shop due to it running horrible, they said I needed a new engine. In three and half months I've only had my car 9 days. It has been in and out of the shop since May. First time, after new engine, check engine light second day and hardly any power even with pedal to floor, back to shop. One month later I had it three days, A/C fluctuates, not very cold and check engine light on and blinking, back to shop. Again out of shop, same day runs terrible, back in shop. Again, check engine light day 2, I've been told causes were turbo wasn't plugged in, needed new a/c gasket, check engine light needed to be reset, fouled spark plug. I'm going to go take the car back today, day 2 out, it's still got no power, it sounds like you're going fast when pedal to floor, but it's struggling to hit 40 mph and check engine light again! Yes I'm being played, I can't take it anywhere else due to the lease plan, plus some of it is under warranty with new engine. They did charge me $900.00 for the fouled spark plug and according gasket, that took 34 days to fix. I'm wondering if all these issues are due to them being incompetent or is it just bad luck? Could the A/C be damaged during the new engine change? Spark plugs? Does it really take 1 1/2 no to change an engine? 34 days to fix a spark plug and a/c gasket? I'm female so I guess they are taking advantage of my lack of knowledge. Thank you for any suggestions, help.
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Wednesday, September 11th, 2019 AT 1:29 PM

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Tiny
BMDOUBLE
  • EXPERT
It's difficult to say without seeing their test results and trouble codes they retrieved. What I can say is that when replacing an engine often times the o-rings and/or seals can be damaged. Also the catalytic converter could be plugged, but the failed engine could be the root cause of that, but like I said before that's hard to comment on with confidence because I don't have the test results. We have to see the whole picture. It should not take such a long time to replace an engine unless there were parts ordering issues. Hopefully you can get this resolved soon!
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Wednesday, September 11th, 2019 AT 2:19 PM

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