Front passenger door lock will not lock?

LATINCHIEF

MEMBER
2018 DODGE JOURNEY
2.4L
4 CYL
2WD
AUTOMATIC
109,000 MILES

Just bought this vehicle and I noticed the front passenger door lock was in upon driving away like the rest. Then when I got to the house and tried to lock the car, it wouldn’t go down even if pushed in manually!

Wednesday, September 20th, 2023 AT 6:59 PM

3 Replies

JACOBANDNICKOLAS

MECHANIC
108,217 POSTS

Hi,

When you try using the electric lock actuator, do you hear anything from that door? For example, do you notice a clicking or anything at all?

The idea that you are unable to depress the lock manually leads me to think it is a linkage issue. That is why I asked if there was a noise.

Let me know. Also, I feel we will need to remove the door panel to inspect the actuator motor and the steel linkages related to the lock. I attached a picture below and highlighted the area where everything is located. (See pic 1)

Pics 2 and 3 are the directions for removing the door trim panel.

Let me know what you find.

Take care,

joe

See pics below.

Images (Click to make bigger)

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Thursday, September 21st, 2023 AT 7:31 PM

LATINCHIEF

MEMBER
2 POSTS

Thanks much for your answer! And answering yours, it does make a noise; see attached video. Thanks!

Video (Click to make bigger)

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Wednesday, September 27th, 2023 AT 3:37 AM

JACOBANDNICKOLAS

MECHANIC
108,217 POSTS

Hi,

Wow! That sounds like a machine gun. LOL

Okay, this could be the switch itself or a faulty actuator. I would disconnect the actuator and check from the switch with a test light for power. If the light flashes really fast, suspect the switch. If it seems to be working properly, then I would suspect the actuator.

Let me know what you find or if you have questions.

Take care,

Joe

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Wednesday, September 27th, 2023 AT 6:47 PM