Door will not open from outside or inside

EVEGARCIA

MEMBER
2017 CHEVROLET MALIBU
35,000 MILES

So today when I was going to open my back passenger seat, it wouldn’t open and I kept pushing the unlock button but it still wouldn’t open. My brother tried to see if he could fix it but he pushed the child lock button from the door and then closed it so now my door doesn’t open from the outside or the inside.

1 Reply

KASEKENNY

MECHANIC
18,907 POSTS

Sorry to hear that. Unfortunately, we are going to have to get the door panel off as we have to access the inside of the door to repair this.

However, this is not going to be easy with the door closed.

https://www.2carpros.com/articles/door-panel-removal

I am not sure if this is even possible with on this door as I have not tried it, but the only recourse may be to cut the door panel off in order to open the door. Then we will have to replace it.

Once we are in the door, then we will have to test the actuator and switch just to find out which has failed. Here is a video on how to do this testing. This is for a window switch, but the testing is the same for a lock.

https://youtu.be/HBFBcJrdym4

Below is the process to remove the door panel which will show the location of the clips just in case you are able to get the panel off with the door closed. Otherwise, we will need to cut a hole in it and remove it.

Images (Click to make bigger)