Door lock will not lock or unlock

LARRY NASON

MEMBER
2012 DODGE CARAVAN
2.0L
6 CYL
2WD
AUTOMATIC
100,000 MILES

The passenger side rear sliding door seems like it's jammed it won't lock or unlock like it's binded up somewhere. Any suggestions?

Sunday, July 14th, 2019 AT 11:19 AM

5 Replies

KASEKENNY

MECHANIC
18,907 POSTS

Hi Larry,

More than likely this is the actuator inside the door. If only one is doing this and it will not move either way then you will need to take the door panel off and at least see what is happening.

I included the instructions on how to replace the actuator. It includes the procedure to remove the door. If it were me and I were going to go this far, I would just replace the actuator even if you can get to start operating again. Removing the door is not something I would want to do twice just in case it stops working again.

Let me know if you need more information. Thanks

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Sunday, July 14th, 2019 AT 5:38 PM

LARRY NASON

MEMBER
46 POSTS

So I ran into a problem I got the door lock actuator fixed no problem there, but when I was taking the panel apart the window regulator assembly came all apart. Is there anyway you can give me like a instructions are pictures on how it goes back together? Please you guys have been such a big help for me and I thank you.

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Thursday, July 18th, 2019 AT 3:29 PM

KASEKENNY

MECHANIC
18,907 POSTS

Sure. Here is the removal and installation of the regulator motor and carrier plate.

Unfortunately, these are just drawings so let me know if you need more detail and I will see if I can get some better photos.

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Thursday, July 18th, 2019 AT 8:07 PM

LARRY NASON

MEMBER
46 POSTS

Thank you for the pictures what I've got going on is the cables have come undone from the pulley inside the motor and don't think pretty much come disconnected I was hoping for like a diagram or something on how to respool the pulley wheel and which way to run the cables through and around the whole shebang.

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Thursday, July 18th, 2019 AT 8:14 PM

KASEKENNY

MECHANIC
18,907 POSTS

Oh. Okay. Can you take a picture of what it looks like now? I am going to a dealer tomorrow and look for one with the panel off and try to get a picture of what it looks like. I just want to try to match my picture to the angle and point of disassembly as yours. Otherwise it can be confusing. Thanks