Well I took my car to another place to have them check it out and tell me what was going on. I told them the situation that I had went through with this other company and I needed to know what was going on so I can try to get a reimbursement or something to get it fixed right somewhere else. After checking out me car, they called and told me I needed new rotars and brake pads and that would fix my problem. I told them I had just paid for this at the other company in February and have not even driven the car 6000 miles since, and they told me that the rotars and brakes did not look new.
So, I contacted the District Manager from the first business that I took it to and told him what the other business said and that apparantly I had paid for work that wasn't done. Of course he defended his company and said that another business is going to say whatever to get the business. I told him they knew they weren't getting the business because I had already paid for this with a lifetime warranty at the other company.
He of course told me to take it back in for them to have a look at. We dropped off the car and after they looked at it, the store director called me and told me that they had put new rotars and brakes in February, but that the calipers were bad and had warped the rotars. He said the calipers needed to be rebuilt, it needed an alignment, it needed the tires rotated and balanced, along with new rotars and brakepads and that should take care of it. I told him I had a place that I would get the alignment and tires rotated and balanced. He said they could rebuild the calipers for $58.95 with a lifetime warranty (since I already had a lifetime warranty on the rotars and the brakepads), then they would put on new rotars and brakes and flush the system. Sounds like a very good deal, but since I don't trust them. I told him I would take it somewhere else to fix the calipers and just to put the new rotars and brakes on. He said he wouldn't put the new rotars and brakes unless the calipers were fixed. So I told him I'd call him back, because I was going to offer the job of rebuilding the calipers to someone else and told him not to do any work because I wasn't going to pay them any more money (and because I didn't trust them). I was waiting for a return call from the other person I was getting a quote from, when the store director called me back and said they went ahead and cleaned up the calipers and put them back on and they put new rotars and brakepads and test drove it, and it was running fine for now and we could pick it up "no charge today". But he said if it starts to have the same problems, then we know it's the calipers. When we picked up the car we asked the man who was working at that time what exactly they did to the calipers, and he said we checked it out and they're fine.
It all sounded pretty fishy to me! But for now my brakes are working. I'll be taking it in to get the alignment and the tires rotated and balanced and we'll see what happens from here.
Tuesday, July 14th, 2009 AT 4:22 PM