This could be a problem with the hydraulic system that raises and lowers the convertible top. Check to make sure that the fluid level is to specs and that there is not a leak in the hoses somewhere. I have included in the diagrams down below a description of how the convertible top works and troubleshooting guide. Please go through this information and get back to us with what you are able to find out.
Images (Click to enlarge)
Tuesday, April 16th, 2019 AT 1:29 PM