2002 Chrysler Van Help with 2002 Chrysler minivan reving at

Tiny
CHRYSLERDRIVER
  • MEMBER
  • 2002 CHRYSLER VAN
  • 6 CYL
  • 2WD
  • AUTOMATIC
  • 75,000 MILES
Almost got in a really bad accident with the family in the car when couldn't get the car to brake until put in neutral, racing at 6000 rpms. Hadn't even driven the car more then a mile since it got out of car shop the day before for work done that involved changing the alternator, battery, engine coolant sensor, & air charge temp sensor. Now $600 later and back at the shop, they say it has nothing to do with the work that was done, but needs the idle air control valve replaced for around $300. I would appreciate any advice out there.
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Tuesday, September 8th, 2009 AT 10:05 AM

3 Replies

Tiny
CH112063
  • MEMBER
I usually worked for Chrysler or Dodge dealers service departmrnts because I could not yet afford my own shop, and a dealer offers a better all around benifit pkg. For a free agent like technician and the fastest way to lose that position was 2 things, bad luck, and having your repairs come right back in a mile or two. It has no advantage for anyone. And once a customer is lost, it's over.
If you, in your search for fair service are not happy, and I have felt the same way, try a second opinion. There are two things, common to all of the parts replaced that could be causing everything. Or this shop is just telling you the truth.
Try a different shop, that employs many technicians who see mostly Chrysler products. They will not blame anyone if they agree with your shop's idle speed motor diagnosis. But they will have a much higher chance of repairing it, and driving it long enough to try and add a new customer because all dealers need the work. I find it unusual that all 4 parts would fail. But sometimes it can happen. There is wiring and software common to all 4 failures that is more likely to fail than 4 rather expensive parts like that. I'm sure your shop didn't expect this outcome either. Bring it for a second opinion because it's not too difficult now because of the parts already replaced. If your happy with your newer service shop, everyone will be happy, and you will have found a better place to bring your mini-van. Ok
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Sunday, September 13th, 2009 AT 6:56 PM
Tiny
CHRYSLERDRIVER
  • MEMBER
Thanks ch112063 for your advice. I was unable to take it to another shop for a second opinion because I don't have roadside service to tow it, however we were able to save some money by buying the parts(alternater and IAC valve) from NAPA. In the future though I plan on getting emergency roadside service and using this GREAT website again so I don't get ripped off again. "KNOWLEDGE IS POWER!"
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Wednesday, September 23rd, 2009 AT 12:20 PM
Tiny
CH112063
  • MEMBER
Yes I have AAA and a cell phone. It is not worth the hazards and expense of any other way. I sure am happy your car is straightened out. My name is Joe. My advice to you is find another repair shop.
Sometimes thats the way in life. It is experience with bad things that help you with good things. Anytime you have a question just ask. My bad experiences are your good advice.
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Monday, October 5th, 2009 AT 6:46 PM

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