I don't think the actuator is the problem, this is a vacuum operated system thank defaults to the position you are describing when the system losses vacuum, I would lift the hood and check the small plastic vacuum tube for the engine, to the reservoir and to the firewall, this i normally where it brakes. Please use this guide to help fix it:
https://www.2carpros.com/articles/air-vents-stay-in-the-defrost-position
Please go over this guide and get back to us.
Tuesday, September 9th, 2025 AT 5:13 PM