Dec 03 02:05 PM
Hi Darren, and thank you for contacting Edmunds.com Live Help. I am so sorry about the situation that you're in with your vehicle. Unfortunately, there are no mechanics on staff at Edmunds.com to help answer your question about your failed head gasket. However, I can suggest going to one of these sites that offer communication with mechanics:
Dec 03 06:49 AM
I am wondering if you believe this caused my head gasket to fail and if it could actually take 26,000kms for the gasket to finally fail.
This is an argument I am having in Small Claims Court…
The water pump failed under warranty.
On December 12/2012 the water pump was replaced under warranty 102,037 kilometers.
These are the details.
I had driven the vehicle on December 11/12 without noticing anything out of the ordinary.
On December 12/2012 I left home (497 Beckwith Court, Waterloo ON) for Guelph. When stopping at the corner of Bridgeport and Lancaster I noticed steam coming from under the hood of the 2009 RX350. The distance travelled was 8.4 kilometers.
I knew that the warranty was only good to 80,000 kilometers so I thought the closest Toyota or Lexus dealer was Forbes Toyota. This was 6.8 kilometers away. I drove straight there. They informed me that the drivetrain warranty on this vehicle was good to 110,000 kilometers. They told me that they would have a look to see what the problem might be. They said it appeared to be the water pump. They said they would fill the radiator and the advised me to drive it to Heffner Lexus in Kitchener. This was 15 kilometers.
The vehicle stalled about one kilometer from Heffner Lexus.
The mechanic said at the time “I hope you didn’t “cook” anything while driving it here.
After the pump was replaced they said it states that the vehicle appeared “ok”.
I contest that the water pump under warranty and the advice to drive the vehicle directly contributed to the failure of the head gasket and the repair costs that followed.
The water pump was replaced at 102,000kms and then the head gasket failed at 136,000.
Lexus engineers say it would have happened within a month.
have the same problem?
Wednesday, December 3rd, 2014 AT 3:35 PM