ONE YEAR AGO MY 84 YEAR OLD MOTHER TOOK HER 2007...
2007 Hyundai Elantra
January, 24, 2013 AT 7:43 PM
One year ago my 84 year old mother took her 2007 Hyundai Elantra into the dealership where she bought the car. At the time the mileage was 22,556. The service tech told her she should replace the timing belt because that's what the manual recommended. They also replaced the drive belts because the tech told her they were cracked. They performed a lube, oil & filter change. Lastly they performed a fuel injection system service which they called "scheduled maintenance". The total bill was $690.21. When I became aware of this one month ago I spoke with the tech & he said he followed the manual & she authorized their recommendations so we're SOL. I tried to speak with the service manager who very rudely asked "What's your problem? This invoice is fine." When I tried to question further he said "We're all done here" and pointed to the door. Any suggestions?
Drive belts and oil maybe but T belt is changed at 60K see owners manual and fuel system cleaning is not recomendeed only thing cleaned was her pocket book. Find number to Hyundia in owners manual ask to have area rep meet you at Dealer for a talk.
January, 24, 2013 AT 7:50 PM
Sounds like they handled your concerns poorly but as far as the bill goes it was OKed by your mom and unless there was some sort of fraud you can prove I don't see much you can do.
January, 24, 2013 AT 8:01 PM
Just caught the timing belt was replaced because they said it was part of routine maintaince I thought they said it was cracked. Yeah agree with docfixit what a rip off on that one. With the fuel injection service depending on the fuel that was used in that car it may have needed it.I have seen even lower mileage cars have dirty injectors with the poor fuel that is out there. But unless the car was showing some signs of poor running I wouldn't have cleaned the injectors on that low of mileage. There places out there that want to do a professional injector cleaning every 15,000 miles in the name of maintaince.I would call the cares hotline in the owners manual before its too late its almost been a year. Some states have one year to sue in court for cases like that.