2007 Chrysler Pacifica pep boys responsibility?

  • 6 CYL
  • FWD

My niece took her vehicle to Pep Boys for 2 new tires.
2 front tires replaced, balanced, front end alignment for $450.00. On the way home was pulling to right, felt unsafe.
Took back to Pep Boys next day, was told bushing needed replaced, would be ready 1PM next day. Went to pick up and was told needed control arm, bushings, axle was leaking and some minor other parts. Said bill would be approx $800.00.
I told her to not have work done as I will be accompanying her tomorrow to have a chat with service dept manager and mechanic(s) Hope to stay calm and not beat the (*& out of them after work.
Any recourse?

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Saturday, August 8th, 2015 AT 8:47 PM

1 Reply


First stop at another shop and have the steering and suspension systems inspected. They should give you a written list of anything they find needs to be repaired.

The next thing is they should have provided a copy of the alignment printout. All alignment computers today have that capability but not all shops use it. Those show the specs, the "before" readings from before any changes were made, and the "after" readings that show what the mechanic set the adjustable angles to. The three main angles are "caster", camber", and "toe". Caster is not critical on front-wheel-drive vehicles, and it's not adjustable on most of them, but camber is the most important one when dealing with a pull. It's important camber be in specs to reduce tire wear, but it's critical it be nearly even on both sides to prevent a pull.

If camber is okay, (it should be perhaps as much as.08 degrees higher on the left to compensate for road crown - roads tilting to the right so water runs off), you also have to consider a tire pull. That is not terribly uncommon with new tires. There's two ways to identify that. When a front-wheel-drive car pulls to the left during acceleration, it will pull to the right during hard braking. If you observe that, the second clue is it will pull to the right on acceleration, or go straight, after switching the two front tires side to side.

This is not really a defect in either tire. They simply have significantly different rolling resistance. If the car goes straight after switching the tires, just leave them there until they wear out. If they pull the other way, switch them to the rear where they won't cause a problem.

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Saturday, August 8th, 2015 AT 10:46 PM

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