2007 Cadillac SRX was brought financed at $22,000 in 2010. In the first year spare wheel could not be changed because of rust in the well. Car dealer fixed problem. 2012, while driving, L front wheel snapped from vehicle and steering column to L wheel. Car dealer towed car and gave a "rental" loaner. Dealer associate contacted me 24 hours later and offered me a 2012 Equinox and "let's renegotiate". In my eyes, they had a problem with my original vehicle and why should I have to go through the whole process again? After contacting CARFAX 32 "problems" to include water damage with this car showed up. What are my options?
I would call the head office of the car dealership and get very pushy. Stating things like, unsafe to drive. Should it have passed safety inspection? But don't come out and threaten to sue them. Keep working with them and pushing and saying, "I do not feel compensated for the amount of trouble, possible injury, lost time and the need for a new vehicle and who will assure me that vehicle is safe". In the mean time call the Better Business Bureaue and see if they have any complaints against them. Go to the National Highway and transportation Safety Adminstration, NHTSA web site and look up your truck and find everything that could have been wrong with it. Then ask the dealership to show you all the service bulletins which they are obligated to by law and the NHTSA sometimes does noit have them all. Use all of this to pressure them to prove that they took care or were sure all of the items were taken care of especially if it is related to your problems.
Corrosion is something that I believe is actually covered for many years by Cadillac so I would get as much warranty information as I could on the SRX.
With all of this just pressure them but don't let it get to heated. Just push for the newest lowest mileage vehicle that you want and I bet you will get it in time. Just get all the information you can and keep pressure on from the highest people you can find in the corporation, make the dealership constantly under pressure dealing with your inquiries but don't loose your cool. Your just finding out the facts. They are ready to negotiatate obviously and you can get a lot more out of them than an Equinox and they know it. They are trying to buy you off fast and easy. Push for the best.
October, 12, 2012 AT 2:17 AM
WHEN U FEEL THEY ARE TRYING TO SCREW U. TELL THEM U WANT THE FACTORY REPS. NAME AND #.