When I open my powered hatchback of my Toyota Sienna on cold mornings, it power raises, but will often then power lower (fall relatively slowly, but firmly - keeps pressing downward even if someone is under the hatch). In a way it seems like the hatch "hits" something at the top of its raising cycle, but there is absolutely nothing above it. It happens whether I open it using the hatch's physical handle, the button in the car, or the remote. It seems to only happen when it is cold. One other piece of information - this began to happen after my original struts were replaced because of a recall. Toyota says that since it doesn't happen in front of them, they cannot fix it. Is the best/first thing I should try to replace the struts? How likely will it be that replacing the struts will solve the problem? Is there anything this can be other than the struts?
Monday, November 12th, 2012 AT 7:11 PM