Talk to thefordman!

Tiny
HOBBSD1
  • MEMBER
  • 2005 FORD FREESTAR
  • FWD
  • AUTOMATIC
  • 155,500 MILES
How do I get back in contact with "The Ford Man", he took my donation, started a dialogue, but didn't finish the answer.I;m not very happy, that a comment cost me my donation!
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Monday, August 1st, 2011 AT 6:48 PM

4 Replies

Tiny
CARADIODOC
  • EXPERT
You have to add comments to the original thread so he gets an automated e-mail message directing him to your reply. When you start a new thread like you did here, he may never see it. He could be waiting for you to answer a question, he might be researching the problem, or, as was my case, I had four computers crash a total of seven times in five months and each time it took about a week to get one going again. It cost me WAY more to keep those stupid things running than the donations covered.

Also, while your donation is greatly appreciated, we don't get to know much about them. We answer questions anyway. A lot of people are trying to fix their own cars because they are hurting financially, and we respect that.

I don't know what the procedure is for asking for a refund but I've never heard of anyone having a problem getting one. If you can't figure out what to do, reply to this thread and I'll contact the site owners on your behalf.
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Monday, August 1st, 2011 AT 7:15 PM
Tiny
HOBBSD1
  • MEMBER
Thanks for the info, I didn't know how to contact him. I had left him two replies on the original thread, but I was not getting any answer, so I wanted to get back in touch with him. If waiting is the way, then I will stand by until he answers. Thanks again.
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Tuesday, August 2nd, 2011 AT 6:45 AM
Tiny
CARADIODOC
  • EXPERT
Normally they will tell you when they're researching an answer and it's going to take some time. When you've waited more than a day for a followup, something happened. At the very least, the courteous thing to do is say they don't know the answer. Most of us will ask for help from other experts rather than leave you hanging.

Rather than waiting longer, especially since you replied twice already, you might just try reposting your question and getting someone new involved. You don't have to make another donation to get anyone's attention. Afterwards, you can still request a refund if desired. Typically when we look through the latest posts and see that someone has already responded, we'll skip over it and move on. For that reason, it's real likely that no one else is going to read your first post now. That's why you should consider posting the question again.
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Tuesday, August 2nd, 2011 AT 7:14 AM
Tiny
THE FORD MAN
  • EXPERT
Hobbsd1,
I am sorry about the confusion. I thought we concluded that a dealership or a qualified repair facility would be the best place to bring your vehicle. On a side note: I work 12+ hour days at my day job and try to honestly answer every question accurately and with integrity.
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Tuesday, August 2nd, 2011 AT 7:43 PM

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