Unfortunately that is what my repair business has come to since most manufacturers will no longer allow us to buy radio service manuals. Car owners are tied to the grossly-over-priced authorized repair centers. The dealer won't be able to repair anything. All they can do is remove the radio and send it out for repair.
If you saw the disc comes out the same way it went in, meaning it never started spinning, that can mean the spindle motor is bad. Tight bearings can cause that, but I've run into more motors with worn internal brushes than anything else. There's usually no way to fix that because too much gets damaged by disassembling the motors to inspect them. There are a lot of aftermarket replacement motors available, but you have to know which one to order.
You might also inquire at a local tv repair shop if there are still any in your area. The problem here is it takes a proper test bench to hook the radio up for testing, and most tv shops don't bother with that because every car brand is different and their benches won't get enough use. I specialize in Chrysler radios because I can still buy parts and service manuals. Most other manufacturers have locked everything up for themselves because they make a lot of profit on these repairs. It all depends on whether they put profits or customer needs first.
Tuesday, March 10th, 2015 AT 7:18 PM