Sounds like we just need to go through and replace the shoes and maybe adjust them.
Here is a video that will help with this:
https://www.youtube.com/watch?v=uo1RnATyEok
Below you will find the process from the manual on how to replace the shoes as well. This will help with getting this repaired.
Let us know if there are questions. Thanks
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Monday, March 8th, 2021 AT 3:46 PM