They're most likely referring to what is known as a "clock spring". That is a wound up ribbon cable in a plastic housing under the steering wheel. As it continues to break, eventually the other circuits going through it will be affected too. That could include the horn and cruise control.
We all know Volkswagen and GM have many extremely customer-unfriendly business practices, but they must be especially proud of that part. The clock springs for Chryslers and Fords run between $100.00 and $150.00, and they take about a half hour to replace.
Friday, April 29th, 2011 AT 8:48 PM