We need to remove the trim panel and find out what is happening inside. However, I suspect the rod that controls the latch has come loose.
This is not uncommon on these vehicles. Here is a guide that will help with removing the panel. It is not for this rear hatch, but the process is basically the same.
Please see the info attached and let us know what you find. Thanks
Images (Click to make bigger)
Wednesday, February 9th, 2022 AT 4:44 PM