Received message power steering unavailable?

CWHITT877

MEMBER
2019 DODGE RAM
5.7L
V8
2WD
AUTOMATIC
64,000 MILES

The problem is continuous and not intermittent. Loss of power steering occurred while sitting still.

Wednesday, November 30th, 2022 AT 12:38 PM

3 Replies

KEN L

MASTER CERTIFIED MECHANIC
42,949 POSTS

It would be best if we ran a CAN scan, but it sounds like the steering gear has gone out. There are even three TSB's (technical service bulletins) that are out for the dealer to fix for you by replacing the steering rack for free. You can get a CAN scanner (Controller Area Network) from Amazon from about $32.00.

Here is a video to show you how:

https://youtu.be/u-4syLc-ifQ

and

https://www.2carpros.com/articles/can-scan-controller-area-network-easy

Check out the bulletin in the images below. Check out the images (below). Please let us know what happens.

Images (Click to make bigger)

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Thursday, December 1st, 2022 AT 3:59 PM

CWHITT877

MEMBER
2 POSTS

Thank you for your feedback. Unfortunately, this truck isn't on the recall list. Will look into purchasing the scan controller.

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Saturday, December 3rd, 2022 AT 6:21 AM

JACOBANDNICKOLAS

MECHANIC
108,262 POSTS

Hi,

I noticed we haven't heard from you for a few days. Have you been able to make any progress? We are interested in knowing.

If you have a chance, let us know.

Take care,

Joe

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Monday, December 5th, 2022 AT 1:20 PM