Van feels like it is randomly running over rocks, giving off a popping or knocking

Tiny
ALEXISKENYON
  • MEMBER
  • 2014 CHRYSLER TOWN AND COUNTRY
  • 2WD
  • AUTOMATIC
  • 98,533 MILES
I had work done on my power steering, lug nuts, and studs: after picking it up and driving it about 25 miles I am feeling almost like a knock when driving. It’s random and is coming from possibly the front tire area. It’s fine if I’m driving straight, I notice it more when braking or accelerating and letting of the gas.
Wednesday, October 20th, 2021 AT 11:42 AM

3 Replies

Tiny
AL514
  • MECHANIC
  • 4,131 POSTS
Hello,

Sorry to hear about your issue there. What exactly did you have changed/repaired regarding the power steering? To me it sounds like they may have left something lose. You may want to bring it back to the shop that did the work and have them recheck everything.
That could be a safety issue, especially if they left Lugnuts loose of some major part of the steering components. If something were to come apart while you were driving, you could be in big trouble. Imagine being on the highway and a tire falls off. It does happen.
If a mechanic is rushing to get a job done and forgets to double check his work.
I wouldn't take this issue lightly, bring it back immediately. They are responsible for any damages etc. Don't risk your safety.
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Wednesday, October 20th, 2021 AT 12:08 PM
Tiny
ALEXISKENYON
  • MEMBER
  • 3 POSTS
Receipt states - They replaced rack and pinion steering gear assy. Refilled system set toe in. They also replaced studs and nuts.
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Wednesday, October 20th, 2021 AT 1:32 PM
Tiny
AL514
  • MECHANIC
  • 4,131 POSTS
I would still recommend bringing it back if it does not feel right, with all those parts replaced you should have a nice smooth ride. There is a number of things that could have been left loose on a job like that. They need to fix whatever is wrong, if it wasn't doing that before you brought it there, you need to bring it back. Please don't risk your own safety.
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Thursday, October 21st, 2021 AT 8:31 AM

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