Hi,
What he is saying may be correct. If the present fluid is excessively dirty, it may be allowing the trans to keep working.
When you install new fluid, it has a cleaner in it. It will help wash away the dirt that is built up and sometimes, it can allow the clutches to slip.
To check the condition of the fluid is somewhat of a pain because of how it is done. The engine needs to be running, the transmission at operating temp, and then the fill plug on the transmission is removed. With it running, oil should just trickle out. If nothing comes out, it needs fluid added. If they were to do that, one should be able to determine how dirty the fluid is and make a determination if servicing it is a good or bad idea.
Do you know if they even inspected the fluid? I attached a pic showing the fill location.
Let me know.
Joe
See pic below.
Image (Click to make bigger)
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Friday, January 10th, 2025 AT 8:25 PM