Transmission rebuild

CARPET0000

MEMBER
1998 CHEVROLET SUBURBAN
3.8L
V8
4WD
AUTOMATIC
175,000 MILES

Just got my transmission rebuilt. Truck still shutters at different speeds and it still bangs into drive and reverse. Mechanic ships out transmission to his guy. He claims they gave me a brand new torque converter. He is trying to blame me for the shuttering, saying that he did not tell them about that. So my response to him was, shouldn't they have found the problem regardless of them being told in advance or not? And plus, what about testing before it is given back to him? He is charging me $1,950.00 for all this and it is still not right.

Monday, April 17th, 2017 AT 11:05 AM

1 Reply

KEN L

MASTER CERTIFIED MECHANIC
54,137 POSTS

I am sorry to hear you are having problems, first of all the problem will never be your fault the car should work correctly regardless. Next, I would take the car to the dealer or a different transmission place to get a second opinion becasue it sounds like the transmission has not rebuilt correctly. If this is found to be so tell the original guy that you want your money back, the job redone or you will be taking him to small claims court. I know it a hassle but it cant be avoided.

Please let us know what happens.

Best, Ken

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Thursday, April 20th, 2017 AT 10:56 AM