Remote start issue

Tiny
MATT FOX
  • MEMBER
  • 2018 DODGE JOURNEY
  • 6 CYL
  • 2WD
  • AUTOMATIC
  • 35,000 MILES
So I just got remote start installed on my car, when I do it and then go to press the brake and drive it shuts off as soon as I hit the brake. Is this normal? Is there a take over procedure for this? Also the light knob does not let me manually turn the lights off anymore. It was left partially open when I got it back. I start the car, get in before 45 seconds is up, then I push the brake and it shuts off.
Monday, February 3rd, 2020 AT 8:26 PM

7 Replies

Tiny
KASEKENNY
  • MECHANIC
  • 18,907 POSTS
What brand remote start was this?

Your vehicle should have a push button start, correct? If this is correct then more than likely there is an override built into it that when you press the brakes before the ignition is turned on it shuts off the engine. Try just pushing the button to turn the ignition on without pressing the brakes. Once the ignition is on and no longer running on the remote start, then press the brakes to put the vehicle in gear. Unfortunately these aftermarket products don't operate the same as the OEM remote start but this is a workaround.
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Tuesday, February 4th, 2020 AT 2:15 PM
Tiny
MATT FOX
  • MEMBER
  • 4 POSTS
The key says pursuit. When I push the button for the push start it just turns the car off. I assume there is no way to work around it. Is there a reason why the lights won’t turn off on their own if I want to shut them off manually? I wouldn’t think they would need to tap into that.
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Tuesday, February 4th, 2020 AT 2:34 PM
Tiny
KASEKENNY
  • MECHANIC
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Did you have this installed or do it yourself? If you had someone install it, then we need to find out where they got the 12 volt feed from. Did they give you a new key or do you still have the one from the OEM?

Do you have a product number? Just trying to understand how this system works. I suspect it is just not capable of communicating properly with this vehicle. Your vehicle has a very sophisticated theft system which includes a rolling code that the key and ignition module share.

We can get into that once I get an understanding as to how this product works.
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Tuesday, February 4th, 2020 AT 3:41 PM
Tiny
MATT FOX
  • MEMBER
  • 4 POSTS
I had someone else install it. The key fob on the right is what mine looks like. I am not sure on the product number because I never saw the box. I have a new key fob and the OEM key fob.
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Wednesday, February 5th, 2020 AT 3:58 PM
Tiny
KASEKENNY
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  • 18,907 POSTS
Clearly there is either an issue with the system that was installed as it is not compatible with the vehicle or it was not installed properly. Obviously I can't tell how they installed it but I would suggest taking it back and showing them what it does and they can try to figure out what they did or give you the detail about what it is and how they installed it so you and I can try to figure out what they did.

Sorry I can't pinpoint this but there are too many variables.
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Wednesday, February 5th, 2020 AT 6:35 PM
Tiny
MATT FOX
  • MEMBER
  • 4 POSTS
That’s fine I appreciate your help. I am taking it on the 11th, but they said it cuts off “so no one can just hop in and steal it” when I got it installed the guy said to get in before 45 seconds is up or it will shut off automatically. I am not familiar with things like this so I have no idea what to believe.
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Thursday, February 6th, 2020 AT 7:26 PM
Tiny
KASEKENNY
  • MECHANIC
  • 18,907 POSTS
That does not sound right. The normal operation of most remote starts is they run for 15 minutes before they time out. Why would they run it for 45 seconds before it shuts off? The purpose of a remote start is to warm the vehicle before you get in it and it won't happen in 45 seconds.

Plus no one can steal the vehicle if they don't have the key. So if you remote start it and then get in without the key, then you can't start the electrical system which means it won't go in gear.

Sounds like they are not sure how this works which means they may have just put it in how they think rather then the way it should be.
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Friday, February 7th, 2020 AT 3:05 PM

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