This can be a sticky thing.
First I will say that many times things like this have happened in our shop. That is a problem happens while at our shop, but would have happened if it was in Burger King's parking lot. Mechanical things break down at at given point and there are thousands of things that mechanically are part of automobilies.
Having said that, I would be curious the last time the fuel filter was changed.
When did they recommend that the filter be changed? Before the problem or after it didn't start?
Weird, yes. Negligent, maybe. Hopefully the repair shop she took it to it a decent one that is capable of troubleshooting and is honest. That is the first thing that needs to determined before any fault can be assumed or established.
A court would likley rule in your favor if it came down to it based on past cases I have seen regardless if it is their fault.
I would recommend in the future to use a decent reair shop to do all work versus the quick lube places that are typically less skilled and more interested in the extras that may or may not be needed.
Sunday, March 16th, 2008 AT 2:38 PM