My Grand Voyager minivan's PCM and the two sensors were replaced this morning. The mechanics did a road test. Now the car runs fine (doesn't shut off any more), and the dealer said that not fixing the fuel gauge problem (by replacing the fuel pump and the sender unit) should not harm the vehicle in the long run. I think the dealer did a great job, and my advisor was great.
But I do have a few concerns.
I think the dealer pumped up the prices a little, especially the amount that was charged for labor. I think I ended up paying an extra 100-200 dollars, although they made me seem like I was paying the right amount. I mean, maybe I miscalculated something, but I might have been lied to as far as labor charge is concerned. I didn't want to get into a heated argument about the labor charge, especially when a difference of 100-200 dollars was something I could live with. Have you had any experience with dealerships' service departments lying to you in the past?
Finally, they also told me the warranty for the PCM and sensors is 1 year, 12,000 miles. Does this make sense? Do you think they actually got the genuine Chrysler parts like they said, or maybe got parts that will last ONLY just beyond 12,000 miles, then die? Do you think I might have been lied to in any other way, based on your experience with dealerships?
have the same problem?
Tuesday, August 4th, 2009 AT 5:16 PM