No phone calls from speakers?

DAD7X7

MEMBER
2014 FORD FUSION
2.0L
4 CYL
2WD
90,000 MILES

Everything works except audio from phone calls out of the speakers. Mic works. Text to speech works etc. Tried resets, Ford sync reset, even called ford and went through their whole protocols on the phone. Could it be the audio receiver?

Sunday, September 28th, 2025 AT 6:12 AM

7 Replies

KEN L

MASTER CERTIFIED MECHANIC
54,137 POSTS

Okay lets rule out the simple things.

Make sure the phone’s Bluetooth profile for “Call Audio” is enabled (sometimes “Media Audio” will work but “Call Audio” is toggled off).

In the phone’s Bluetooth settings - tap the connected Fusion Sync device - verify both Calls and Audio are enabled.

Try with a second phone if you haven’t already. If another phone has the same issue, it’s in the car.

Please let me know and we can go from there.

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Monday, September 29th, 2025 AT 10:33 AM

DAD7X7

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5 POSTS

Yes tried those and both phones did not work.

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Monday, September 29th, 2025 AT 11:58 AM

KEN L

MASTER CERTIFIED MECHANIC
54,137 POSTS

You mentioned you did this, but confirm you also rebooted the car’s fuse for SYNC. Pull fuse #67 (in the passenger compartment fuse box) for 2 minutes, then reinstall. This hard-resets APIM. Let me know.

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Monday, September 29th, 2025 AT 4:33 PM

DAD7X7

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5 POSTS

Also spent an hour with Ford sync on the phone.

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Tuesday, September 30th, 2025 AT 5:50 AM

KEN L

MASTER CERTIFIED MECHANIC
54,137 POSTS

What did they say was wrong? We should do a CAN scan to see which codes are stored and it should tell us which part of the system is having an issue.

CAN SCAN - https://youtu.be/u-4syLc-ifQ

Please go over this guide and get back to us.

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Wednesday, October 1st, 2025 AT 9:20 AM

DAD7X7