2010 Ford Focus 4 cyl Front Wheel Drive Automatic 1200 miles
My elderly parents bought a brand new focus in Feb, 2010. Immediately we noticed a foul smell. It smells like something has decomposed in the interior and trunk of the car. It is really a strong and disgusting odor. We waited a couple of weeks to see if the smell would abate, but it didn't. We took the car back to the ford dealership and they acknowledged the smell and sprayed some kind of ozone spray in it and told my parents to air the car out (which they did). The smell continued and the ozone just added another smell on top of it but did nothing to eliminate the odor. We have taken it to more than one ford dealership and they have tried cleaning the car and spraying various things to mask the odor (which have not worked).
Ford keeps telling my parents that it is just a 'new car smell' and that airing the car out will take care of it. We have aired this car out for five months to no avail. I purchased a new ford mustang and my daughter a new ford fusion and the new car smell in those cars is that pleasant new car smell, not this horrible death smell. We wrote the attorney general, who wrote to ford and they just said 'it is a new car smell' get over it.
I am getting desperate to help my parents resolve this smell. It is so bad that they can't even drive their car. Does anyone have any ideas what it could be, how to get rid of it, or how to deal with ford on this?
Friday, June 25th, 2010 AT 9:32 AM