Did you try wiggling the steering wheel? On some makes and models, if the steering wheel lock mechanism isn't engaged, you can't turn the key.
You also might try working the shifter a little, see if it helps.
When the key refuses to turn, flip the key 180, try it again, if it then works, you need to have them cut another key. If it still doesn't work, the bulletin says you need to replace the lock cylinder and switch.
Wednesday, October 15th, 2008 AT 9:23 AM