2001 BMW 325 Charges

Tiny
BONEY3760
  • MEMBER
  • 2001 BMW 325
2001 BMW 325 6 cyl 99,000 miles

I took my BMW in to a BMW dealer get my air conditioner repaired. When that was done, they recomended that I have some other minor item fixed. I said ok and I brought it back the next week and dropped it off at 11 AM. They called at 4 PM and said it was done. When I recieved the bill, it said I was charged $110 an hour for labor. The car was at their garage for 5 hours minus one hour that they are at lunch. My bill for labor was $902.00. Can someone suggest what my options might be? Is this consumer fraud? I am thinking about calling the local tv station and see if they are interested.
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Sunday, August 15th, 2010 AT 1:50 PM

3 Replies

Tiny
SATURNTECH9
  • EXPERT
First of all thank you so much for your donation. It's 110 per hr but it's not like your thinking. Say you have a water pump replaced and say they charge you 3hrs labor because that's what the flat labor say's to charge and it only take's them an hour and half your still going to get charged 3hrs. When you get your car repaired all the labor time's are set price's one guy might be slow and take 4hrs to replace a water pump but if it say's 3 hours then your only going to get charged for 3hrs. Same way when your car is under warranty if you got something fixed the dealer only get's paid what the flat labor time is from the factory no matter how long it take's them to do it. Other wise if they gave you a estimate for removing and tearing down your transmission what would they tell I have a guy that can do it in 5hrs another guy that can do it 7hrs etc.I really can't tell you how much it cost's for labor depends on who does it. No that's why they have flat labor time's so all the shop's can charge the same labor times and it's a fair playing field for the customer's.
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Sunday, August 15th, 2010 AT 2:51 PM
Tiny
BONEY3760
  • MEMBER
I understand the flat rate. I would like to know if the machanic recieved the $902 that I paid for(labor). My guess is that he recieve $25 and hour and BMW recieved the rest(but not for any labor they did).
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Sunday, August 15th, 2010 AT 4:24 PM
Tiny
SATURNTECH9
  • EXPERT
The tech got whatever his flat rate per hr was times the amount of flat rate hrs they billed you for. The owner of the BMW dealer is the one who makes the rest of the money.
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Sunday, August 15th, 2010 AT 5:48 PM

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