Technical repair information was only available to the dealers/independent repair facilities until just a few years ago. Shops purchased license agreements for all makes and models for a considerable amount of money each year. Companies like now offer this same information to help individuals by licensing the technical repair information for a single year/make/model for a specific lengths of time; one week, one month and one year and you can increase your subscription at any time. This allows the car owner to decide how long they may need access to this information live on the web.
Here is a link to the help page for your subscription:
I am sorry you were not satisfied with the online repair information. They are very prompt with their email support. Unfortunately they don't provide phone support for this product yet. They will be glad to help you via email.
Thursday, September 30th, 2010 AT 1:11 PM