You have to be more specific on the type of failure. If all you're getting is a noise, regardless how irritating it might be, that is not a safety or emissions-related issue, so don't expect a recall or the involvement of any government agency. All car models have their own personalities with all of one model developing the same irritations. If you're hearing a squeaking or rubbing noise only when you turn the steering wheel, that is usually due to the type of grease used at the factory where the steering shaft goes through the rubber boot at the firewall. Chrysler had that problem in the mid '90s, and they issued a service bulletin for that. Service bulletins are not recalls. They are fixes for common problems that occur on many of one model, and are difficult to diagnose. They are meant to save the mechanic diagnostic time, and therefore, save you money. In this case, their suggested repair took about 20 minutes, and we were able to condense it down to a 30 second procedure. We commonly performed it for free on most cars during routine oil changes as a customer appreciation extra. The fix just involved applying a different type of grease for use in cold weather. If your mechanic is replacing the rack assembly for this noise, that is not the proper fix. Doing this will disturb the grease enough to mask the noise for a few weeks or months, or until cold weather shows up
If your rack and pinion assembly is physically breaking, that would be extremely unusual and there has to be some other underlying cause. A part of the frame or suspension would have to be broken causing the rack assembly to take on the role of a structural member.
When you have a problem we can help with you need to start a new post. When you piggyback on this one, only three people will see it and have a chance to reply. That's you, me, and the original person, Sun1990 in this case. No one else will see it because it will go off the list of questions awaiting an answer.
We don't promote lawsuits on this site. You're already paying a lot extra on every repair bill due to all the government regulations we have to comply with, and every time we touch your vehicle, we have legal issues on our mind. You could be paying half the hourly labor charge if we didn't have to worry about lawsuits. Also, mechanics are held to much higher standards than doctors, and too many people scream "lawsuit" when half of the complaints are due to the car owners coupled with the mechanics' poor communication skills.
As a former tv repairman, I had to worry about my repairs burning your house down. As a suspension and alignment specialist, I have to worry about overlooking a part that is about to break and cause a crash, on the one hand, and erring on the side of caution on the other hand, then being accused of selling unneeded parts. Conscientious mechanics stress over balancing the quality and reliability of the repair with your cost of those repairs.
You need to look for a forum where numerous people can add comments and can be seen by anyone. This site doesn't work that way. Here, these are ongoing conversations usually between just two people. Also, as a point of interest, about half of the problems I help solve are done over days or weeks and dozens of replies to analyze observations and test results. The other half I answer the first time because I've already run into the problems and fixes many times before. That goes to show that all car models have their recurring noises, vibrations, and other common breakdowns, which is what you appear to have. It's only the safety or emissions-related ones that warrant recalls or lawsuits, or for some manufacturers, to address customer satisfaction concerns.
Now that you are here already, it's fine to post your replies here, but consider starting a new one so the other experts can see it and have a chance to reply. There may be someone here who has run into your problem before and knows the exact part numbers and procedures for a proper repair.
Tuesday, February 10th, 2015 AT 3:11 PM