That's not up to the insurance company. It's the responsibility of the body shop. Some body shops have to farm out suspension work like struts and alignment, but look for paint colors that match or are blended in first. With paint codes, (that BMW won't release), and computerized paint matching systems, it's easy to match colors but keep in mind your current paint has had four years to fade. New paint might be a little brighter at first.
When you get the car back the steering wheel must be straight and the car should travel straight with your hands off the steering wheel for a reasonable distance at highway speed. After a while start watching for abnormal tire wear. I can help you to know what to look for. Ask for a printout of the alignment if possible.
Insurance adjusters score points when they can convince body shops to save money by using cheaper aftermarket fenders and bumper covers. They take more work to make them fit properly, and many shops charge the insurance companies extra hours to use those parts, but it's the cost of the PARTS they're worried about, not so much the cost of labor. Aftermarket parts generally are suitable for most repairs and do not have to be avoided.
Wednesday, December 7th, 2011 AT 5:16 AM