Sometimes we answer the same question over and over a gollyzillion times so we either copy and paste previous replies of our own that we saved or we send you to web pages that have pictures, more detail, and a long list of instructions. Our fingerprints wouldn't hold up to retyping that over many times. It's also uncanny how many times we get the exact same question twice in a row, then we won't get that one again for a year. In that case, we might send you to a previously-answered post if it contains the needed information.
In any case, you should not be posting a new question because the original expert might not see it or even be aware the link didn't work. Reply to your original post and reply. Both you and the other person replying will get automated e-mails informing you there has been another comment added and it will include the direct link right back to the thread. Your followup there will give the expert a chance to apologize and continue the conversation. We've already seen threads through to a solution that have over 50 replies back and forth so don't be discouraged if you don't get the final answer right away.
And thank you for the donation. Some of us are otherwise unemployed and donations keep us going, but in my case, I'm happy to help even when there was no donation. I don't know who donated or how much, and I really like it that donations are voluntary on this site. I hope the site owners never change that.
Wednesday, November 23rd, 2011 AT 3:05 AM