Lock not budging on passenger side

AFTERNOONDLITE

MEMBER
2011 HONDA PILOT
70,000 MILES

This is my first post and I wish it was about how awesome my car is but I miss my 2007 pilot really. Have the vehicle listed above now. The door is stuck on lock on the passenger side and won't open either by remote or manually. But the door is not locked despite being on lock. It does seem to be closed okay no indicator there. Naturally my extended warranty ended last month. My husband was in a huge rush so did not have a long time to inspect it thoroughly but we could not open the door manually or by remote and again, it was unlocked despite being in the locked position. The only hint of this issue happened yesterday when I locked the door manually but it was not locked then I hit the remote lock and it was okay. But it was weird. Now it is weirder. I know the CRV's had some lock issues. Do not know about the pilot. There's about 70,000 miles on the car. This stinks because even though I do not have bars of gold to leave in the car I would like to be able to leave bars of gold in the car. Any advice or input would be appreciated big time. Thanks!

5 Replies

STEVE W.

MECHANIC
12,998 POSTS

Okay, if I understand you, the passenger door will not open and it is not locked. The likely issue is in the lock actuator itself. There are linkages and levers that move as you lock/unlock the door. It sounds like one of those has broken and is not allowing the door handle to release the latch.
It could be as simple as removing the door panel and spraying the unit with some lube to free up the parts. Or you may have to replace the actual lock/latch.
Either way you will need to access the latch itself to determine the problem.

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Friday, July 7th, 2017 AT 9:48 PM

AFTERNOONDLITE

MEMBER
3 POSTS

I really appreciate the reply. Was told it is the actuator so now I have to wait for the part. I guess I should be glad it is not a flashy car. Thanks again!

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Saturday, July 8th, 2017 AT 5:10 PM

STEVE W.

MECHANIC
12,998 POSTS

I am looking at one myself as a replacement for my old Jeep. Like the way they are put together. Other than this issue how do you like it overall (I have worked on them but never owned a Honda).

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Saturday, July 8th, 2017 AT 7:35 PM

AFTERNOONDLITE

MEMBER
3 POSTS

It's hard to complain about hondas bc of longevity but I'd get the CRV if I had to do it over. My trunk is so full it looks like I'm preparing for Armageddon (in the meantime people are always surprised in a good way by what's in my car!) So actually if you need to store a lot there's a ton of room. One annoyance that seems weather related checking from other people's exact same complaint: The stereo gets weird (like the knob doesn't work at all to turn it off or adjust volume)in very cold weather. Same with the gps. I've had to re enter the gps code and restarting the car solves the odd stereo issues but other than that this car doesn't owe me anything. As a true annoyance my lock started working again(magic!) It didn't when I left the service station. They ordered the part. I'm hoping this means actuators can be tricky. I don't know anything about them. Cheers.

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Monday, July 10th, 2017 AT 4:13 PM

KEN L

MASTER CERTIFIED MECHANIC
42,949 POSTS

Hello,

I found these diagrams for you to help you get the job done, you will also need to remove the door panel.

This guide will give you an idea on what you are in for when doing the job.

https://www.2carpros.com/articles/door-panel-removal

Please let us know if you need anything else to get the problem fixed.

Cheers, Ken

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