1997 Mercury Mountaineer Ford's/Mercury's flate rate time

Tiny
GEEZERGEEK
  • MEMBER
  • 1997 MERCURY MOUNTAINEER
  • V8
  • AWD
  • AUTOMATIC
  • 17,300 MILES
What is the flat rate time to replace the starter?
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Sunday, July 19th, 2009 AT 2:24 PM

6 Replies

Tiny
BUDDYCRAIGG
  • EXPERT
I'm showing 0.7 from Mitchell labor guide
and 0.9 from Motor labor guide
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Sunday, July 19th, 2009 AT 10:36 PM
Tiny
GEEZERGEEK
  • MEMBER
Let me rephrase;

What is the Ford or Mercury dealer's published flat rate time charged for this starter replacement?
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Sunday, July 19th, 2009 AT 11:40 PM
Tiny
BUDDYCRAIGG
  • EXPERT
I do not have access to Ford or Mercury books.
But I'll call my local Ford dealer tomorrow if you like.

I have a very good working relationship with the Ford/Sterling dealership, so I would assume that they would tell me the truth.

I will need you to send me the last 8 digits of your VIN for them to look it up.
You can send it via PM or to my email address.
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Sunday, July 19th, 2009 AT 11:47 PM
Tiny
GEEZERGEEK
  • MEMBER
My entire vin is 4M2DU55P6VUJ19822.

My request is because I was just charged for the following;

"M37 DIAGNOSIS AND REPLACE FAILED STARTER
CPS $124.50

1) I am an original NIASE (now ASE) certified master mechanic, #02087, June 1976.
2) I just watched the R&R of my starter, which took less than 15 minutes.
3) When I worked the line at Pohanka Oldsmobile in Marlow Heights, MD, 1969 - 1977 (Jack Pohanka who was the president of NADA at the time), there was no charge for diagnosis, unless the customer left without having us perform the repair.

I believe I've been over charged and I'm seeking confirmation.
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Monday, July 20th, 2009 AT 1:09 AM
Tiny
BUDDYCRAIGG
  • EXPERT
I will call Ford for you tomorrow and report back with whatever they tell me.

But in my opinion, the book time to replace something does not include diagnostic time.
And you have to hope that the shop/mechanic you have working on it has the experience to keep your diagnostic time down to a minimum.

Let me point out an example that I had at my shop last week.
The AC system was not cooling at idle.
We checked the high and low pressures, figured it was a problem with the condenser.
Straightened all of the fins on the condenser and then pressure washed it.

Turned out that the viscus fan clutch was weak.

Warranty time pays 0.3 hours to replace it. That's 18 minutes.

Do you think that you could have diagnosed why the AC system wasn't cooling at idle in 18 minutes?
Hell, that's barely enough time to hook gauges up to it.

In addition, they replaced a starter. That is an electrical device.
Have you ever chased down an intermittent electrical problem? They can take forever.

I will openly admit that I am not sympathetic to your cause.

Saying that,
i will give you any factual information that I can.
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Monday, July 20th, 2009 AT 2:34 AM
Tiny
BUDDYCRAIGG
  • EXPERT
I told my contact at Ford a story that one of the guys in my shop wanted to know what they would charge for replacing the starter, cause he felt that his sister was over charged.

This is verbatim,
"To check it out would be 95 dollars, and to replace it would be another 117."

Their hourly rate is $95.
This is in Kansas City, Missouri.
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Monday, July 20th, 2009 AT 11:18 AM

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