I will call Ford for you tomorrow and report back with whatever they tell me.
But in my opinion, the book time to replace something does not include diagnostic time.
And you have to hope that the shop/mechanic you have working on it has the experience to keep your diagnostic time down to a minimum.
Let me point out an example that I had at my shop last week.
The AC system was not cooling at idle.
We checked the high and low pressures, figured it was a problem with the condenser.
Straightened all of the fins on the condenser and then pressure washed it.
Turned out that the viscus fan clutch was weak.
Warranty time pays 0.3 hours to replace it. That's 18 minutes.
Do you think that you could have diagnosed why the AC system wasn't cooling at idle in 18 minutes?
Hell, that's barely enough time to hook gauges up to it.
In addition, they replaced a starter. That is an electrical device.
Have you ever chased down an intermittent electrical problem? They can take forever.
I will openly admit that I am not sympathetic to your cause.
i will give you any factual information that I can.
Monday, July 20th, 2009 AT 2:34 AM