If it is an automatic transmission, ensure gear shift is moved to PARK. Try wiggling gearshift.
If you are not able to push the key in to remove, try wiggling it and pushing in the key and turning to lock position.
If all fails, the lock is faulty.
Feb 15, 2013 at 4:37 AM
Repair Safety Notice: This information is for general instructional purposes only. Vehicle repair can be dangerous. Verify all information, follow manufacturer service procedures, use proper tools and safety equipment, and consult a qualified repair shop when needed.