Mechanics

HOW LONG DOES IT TAKE TO GET A RESPONSE TO YOUR QUESTION?

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I see a lot of unanswered questions. Do you not answer all questions?
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Carquest
June 13, 2007.




Did you have a particular question about a vehicle?
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Tiny
Jack42
Jun 13, 2007.
It would be unrealistic to expect all questions to be answered.

While we have a strong core of people, there are always questions that will be passed on from a variety of reasons. The two biggest reasons I pass on a question, is lack of information that is asked for upfront, and it may be a question that I can not provide valuable help with. While I spend a considerable amount of my free time here, I just can't do it all the time. I volunteer for this to try to help people, provide some understanding of the industry and learn.

Sadly there are some posts that go un-answered. That's life. Especially when you take the free route.
It is better to get no response than a response that takes one in the wrong direction. That would be a tradgedy to do if our goal was to just " answer every post" I can spend hours trying to help just one post. Sometimes I spend an hour researching a problem, that I only learn I am not able to adequetly help, and therefore do not post a reply.

And then, some questions just plain do not deserve a response. For example, When someone posts that they can't find the oil pan on a car and want to know where it is, you have to ask yourself what are they going to do with this information. Is it reasonable to respond? Are we going to actually help someone. This is easily learned through a google search should they really need to know.

Furthermore, I don't go into questions that are more than a couple days old. Most auto repair problems are not a casual situation, it is more often needed information almost as soon as the question is posed. I am better off helping a fresh question than responding to somthing that may already be solved or given up on.

Do you answer all of our questions?

Tiny
Jack42
Jun 21, 2007.
Awesome site. Very informative, will definately recommend this to everyone. Well done!

Tiny
BethV
Dec 8, 2008.
I was looking for someone who has seen the problem I'm having with my vehicle. I did not need a run down of the trouble shooting tree/ possible causes as I already knew that. I do this for a living on trucks not cars but bolts are bolts. Just looking to confirm my failure analysis and that's not what I got. Your tech even talked about injectors as possible causes, but even if this engine had injectors (throttle body) one would think you would be experiencing a performance problem as well as an active MIL. I gave a donation for this and please keep that as I know all too well how much time it takes to dig into some issues. But again a list of possible causes is not why I came here, you can find that in any service manual.

Thanks,

Chuck Paynter

Tiny
Cpaynter2
May 2, 2009.
Hi Chuck,

Thank you for the feedback, it is much appreciated as we strive to better our site.

One of the problems we face is the technical ability of the person posting questons.

When we go too technical, it sometimes is a lot of time down the drain as the answer is not fully comprehended. If we are too basic with replies, we get misunderstood.

The motor vehicle has only so many working parts but the symptoms and variety of the problems can differ by a lot.

You mentioned looking for someone who has pesonal experience with the problem but we might not have any on the staff as the symptoms might be different and then again similar symptoms might not have the same answer.

Some items do not provide a code even though it is not working correctly. The ECM sees a reading that is within specs but it is not within the conditions as specified for that particular running condition.

This can be examplified by dirt contamination. If the idle air passage is clogged, the IAC is working within specs but the idling speed is not. Dirty MAf seldom triggers any codes.

We always try our best to provide the answer as best as we can and in the process we would need to understand the problem better. That would require interaction between you and whoever was attending to you.

If there is any problem that is not resolved by the person attending, it would be brought up in the moderators forum from where we try to find an answer by pooling our resources.

Personally I hate to let a question go without providing an answer and I believe so do any of the other technicians.

If you have any other feedback, we would like to hear them so we can improve.

Thank you.

KHLow2008
May 2, 2009.
I have asked a question but noone will answer me and I left a donation so im not sure what to do. Should I take the donation back? I will if it isnt answered by tomorrow 4 sure. It says you guys answer back fast, well anyway mabe someone else can help. My turn signals and break lights and hazards just stopped all of a sudden and I cant figure it out. The fuses are good and the bulbs are good. So if someone could let me know so possibilities that would b great. Thanks

Tiny
TiffanyNicole
Jul 19, 2009.
We are very sorry for not responding rapidly as you expect and TY for the donation

Check fuse no 3 10amp and no.20 15amp in the IP fuse box if okay

You need to get the multifunction switch checked out your problem is coming from here it has to pass thru this switch to get to the back. Turn/Brake/Hazard circuits.

Tiny
Rasmataz
Jul 19, 2009.
Thanks alot now I can figure out something. The fuses and bulbs are good but ill let you know if I need more help after the box thing. Thanks

Tiny
TiffanyNicole
Jul 19, 2009.

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