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2007 Lexus LS Repair Question


Topics covered: Dealer, Engine, Dent.
Mileage: 5,000 miles.

Asked on April 1, 2011

Lexus LS460

I took my 2007 (5000 miles only) car into the dealer for a recent factory recall to replace the value springs. 200 miles later the engine blew up (value apparently dropped down on top of a piston) putting a hole in the side of the block. The interior of the car filled up with smoke. The dealer has been quick to replace the short block which took about a month. They gave me a free loaner.

My question, is the car worth less and am I likely to have problems because this major work was not done at the factory?

Thank you in advance, Fred
Avatar Asked by acspirit

Answer

Replied on April 1, 2011

Unless the job was not done correctly otherwise it would not affect anything as the damaged parts had been replaced.

Tiny Answered by KHLow2008 (expert)
39,806 answers provided
Replied on April 1, 2011

I only had a few minutes to look at it and discovered that the front wheel liner had been chipped and slighly buckled which makes it look like a wrecked car. I am just concerned that it is a complicated car and engine and the longevity of the engine might be compromised by not being installed in the factory with all their checks and double checks. The problem was obviously caused by the dealer's mechanic so I don't have a lot of confidence in them. I am thinking about asking for a new car replacement.

PS They delivered the car when it was snowing so it was trashed with sand from the roads.

Tiny Response from acspirit
1 question asked
Replied on April 1, 2011

Cosmetic tears and damage are daily life for the vehicle and should not affect much as they can be easily rectified. Accident repairs would leave behind telltale signs so you need not worry if it had not been in one.

Unless the engine is giving you problems after repairs, it is not likely that they are going to give you a new car. If you do not have any confidence in the repairs, get a second opinion from the factory. Have them check the work and get the dealer to provide you with written warranty on the work done.

Tiny Answered by KHLow2008 (expert)
39,806 answers provided

Replied on April 1, 2011

Thank you. BTW, do you know contact information for Lexus Factory Representative?

Tiny Response from acspirit
1 question asked
Replied on April 2, 2011

Sorry I am not able to help you on this. The owner's manual might have something on it.

Tiny Answered by KHLow2008 (expert)
39,806 answers provided
Replied on April 2, 2011

Thanks again.

Tiny Response from acspirit
1 question asked