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Mercury Mountaineer
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Question: 1998 Mercury Mountaineer
mileage: 98,000. This SUV is all-wheel-drive....
Transmission problem: Shifts fine through all gears,
except between 45-55 MPH overdrive downshifting under
acceleration or steady throttle (when climbing a
moderate grade) shifting shudders. Dealer's service said
they changed trans fluid and cleaned filter, but only
with modest improvement as a result. I'm still under a
used dealer warrantee so far, and I wondered if you
could give me some insight to what might be wrong with
this.
Answer:
It sounds like the torque converter in the transmission
is causing your shuttering and will need to be replaced.
Question:
1998 Mercury Mountaineer mileage: 102,000. We took
my car in for an oil change, and afterwards it wouldn't
start (unfortunately, our local neighborhood dealership
didn't have an opening for twelve days, so we had to
take the car to a quick lube and oil place - Valvoline)
We had to have it towed to a local Ford dealership, and
the mechanics there said the wrong oil was put in the
car, and now the motor is destroyed. What is our
recourse? Is the quick lube shop responsible for
the cost of a new motor?
Answer:
The type of oil (Valvoline is a good oil) would not have
caused your problem as you described it. We can
only guess at what might have happened. If the
lube place forgot to put oil in your car and started it
up, it would have seized the engine. When it was
realized that a mistake was made oil was probably added
after the engine seized. Have the Ford dealer
check to see if there is any oil in the oil filter.
If the lube place replaced the filter as normally is
done during an oil change, and they forgot to refill
with oil before they started the engine, there will be
no oil in the filter.
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